Privacy Policy
1. Introduction and Scope
Connected Dreams, LLC (“Connected Dreams,” “we,” “our,” or “us”) respects the privacy of individuals who access or use Connected Dreams Create Web (“Create Web,” “Platform,” or “Service”).
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our website, digital creative services, purchases, product fulfillment, and related customer communications.
This Policy applies to purchasers, creators, gift recipients, website visitors, and other individuals who interact with Create Web.
By using the Service, you acknowledge the data practices described in this Privacy Policy. Where consent is legally required for a particular activity, we will obtain it separately.
2. Information We Collect
Depending on how you interact with Create Web, we may collect the following categories of information.
A. Customer and Transaction Information
Information associated with purchases, fulfillment, and customer support may include:
- Names, email addresses, and contact information provided by customers.
- Order identifiers, purchased product categories, quantities, transaction amounts, and transaction dates.
- Payment confirmation, transaction status, refunds, and related payment records.
- Recipient contact or delivery information supplied by purchasers.
- Customer support inquiries and communications.
Purchases do not require account registration.
B. Customer-Provided Creative Content
Create Web enables customers to upload, compose, personalize, and deliver digital creative products.
Depending on the selected product, customer-provided content may include photographs, illustrations, text, personal messages, audio recordings, video, voice recordings, and other supported media.
This information may contain personal information relating to purchasers, recipients, or other identifiable individuals.
Customers are responsible for ensuring they have the necessary rights and permissions to submit and share content through the Service.
C. Technical and Usage Information
When individuals access Create Web, the Service may require certain technical information for operation and protection. Depending on the technologies enabled, this may include:
- IP addresses and approximate location derived from network information.
- Browser type, operating system, and device characteristics.
- Request timestamps, diagnostic information, and error logs.
- Website interactions necessary for security, functionality, and troubleshooting.
- Cookies or similar technologies used to maintain essential website functions.
This Policy will address any additional analytics, advertising, or tracking technologies as applicable to their implementation.
D. Payment Information
Authorized third-party payment service providers handle payments.
Connected Dreams receives information necessary to confirm payment, administer orders, provide fulfillment, and address transaction inquiries.
Customers may provide payment card or other payment credentials directly to the applicable payment provider. Connected Dreams does not require customers to enter complete payment card credentials into its creative editors.
Payment providers process information under their applicable privacy notices and contractual arrangements.
3. How We Use Information
Connected Dreams processes personal information for purposes reasonably necessary to operate its business and provide requested services, including:
- Creating, processing, and delivering digital products.
- Generating and maintaining temporary gift links and recipient access.
- Confirming purchases and fulfilling orders.
- Processing customer inquiries, corrections, refunds, and disputes.
- Supporting authorized re-upload and modification functionality.
- Maintaining platform functionality, compatibility, reliability, and security.
- Detecting and preventing fraud, abuse, and unauthorized activity.
- Maintaining legally required business and financial records.
- Improving the Service through troubleshooting and customer feedback.
- Complying with applicable legal and regulatory obligations.
To support the products and services requested by customers, Connected Dreams processes customer-provided creative content.
Connected Dreams does not acquire ownership of customer-uploaded creative content through its processing of that content.
4. Customer Content and Recipient Information
Purchasers and creators may provide information relating to individuals other than themselves, including gift recipients and persons appearing in uploaded photographs, recordings, or other media.
Connected Dreams processes this information to create and deliver the requested digital products.
Purchasers and creators are responsible for obtaining any permissions or consents necessary to submit and share third-party information or media.
Recipients may receive access to purchased products through gift links or other supported delivery methods.
Individuals who receive a gift link may be able to view and download the associated digital product. Purchasers should therefore exercise care when selecting content and sharing recipient links.
Connected Dreams does not independently verify the accuracy of customer-provided statements or the rights associated with every item of uploaded media.
5. Disclosure of Information
Connected Dreams may disclose information to third parties when reasonably necessary to operate the Service, fulfill transactions, or comply with legal obligations.
These parties may include:
- Payment service providers: To process transactions, confirm payment, administer refunds, and address payment disputes.
- Hosting and infrastructure providers: To operate the website, temporarily store content, maintain databases, deliver files, and support security and technical operations.
- Email and delivery service providers: To transmit purchase confirmations, fulfillment information, gift notifications, and customer communications.
- Professional service providers: Including accounting, legal, security, and technical professionals acting in connection with legitimate business operations.
- Government authorities or other parties where legally required: Disclosure may occur when required by applicable law, valid legal process, or lawful governmental request.
- Business transactions: Disclosure of information may occur in connection with a proposed or completed merger, acquisition, reorganization, financing, or transfer of business assets, subject to applicable legal requirements.
We do not authorize service providers to use customer creative content for their own unrelated purposes.
Connected Dreams does not operate Create Web as a marketplace for independent third-party sellers.
6. Content Storage, Retention, and Deletion
Create Web is a digital creation and delivery service, not a permanent cloud-storage or archival service.
Customer-uploaded and generated content held within Connected Dreams' temporary storage systems is subject to a 14-day retention and deletion policy.
The 14-day retention period begins on the date the applicable gift link opens.
Unopened gift links currently do not have an established expiration period. The content necessary to support an unopened gift link may therefore remain available until the link opens by the purchaser, the recipient, or another applicable deletion event occurs.
Following the applicable retention period, hosted content and associated gift links become unavailable.
Customers and recipients should promptly download and independently preserve digital products they wish to retain.
Downloaded files retained on a customer's or recipient's own device do not depend on the continued availability of Connected Dreams' hosted content.
Business Records
Connected Dreams may retain limited non-content records after the associated creative content has been deleted.
These records may include order identifiers, product categories, quantities, payment status, transaction dates, refund information, and accounting records.
Such records may be retained for legitimate business operations, financial reconciliation, fraud prevention, dispute resolution, tax reporting, or other legal obligations.
Technical Records and Backups
Technical logs, security records, and backup information may require separate operational retention schedules.
In this case, Connected Dreams will manage systems containing personal information in accordance with applicable law and its implemented retention and deletion procedures.
7. Data Security
Connected Dreams employs technical and organizational measures to protect customer information and support the confidentiality, integrity, and availability of its systems.
These measures may include access restrictions, secure communications, infrastructure protections, and controls to limit unauthorized access to stored information.
Internet-based service or electronic storage systems cannot guarantee absolute security.
Customers should avoid including unnecessary sensitive personal information in creative products and should exercise care when sharing gift links or downloaded files.
If Connected Dreams becomes aware of a security incident involving personal information, it will evaluate and address the incident in accordance with applicable legal obligations.
8. Cookies and Similar Technologies
Create Web may use cookies, local browser storage, and similar technologies necessary to support website functionality, security, and the operation of its creative services.
These technologies may assist with maintaining temporary application state, supporting checkout, preventing misuse, and preserving functionality during a browsing session.
If Connected Dreams adds analytics or optional tracking technologies, Connected Dreams will provide any notices or choices required by applicable law.
Users may have the ability to control certain browser storage technologies through their device or browser settings. Disabling essential technologies may affect Service functionality.
9. Customer Privacy Rights and Requests
Depending on applicable law and individual circumstances, customers and other individuals may have rights relating to their personal information, including the ability to request access, correction, deletion, or information concerning certain processing activities.
Submit requests to:
connecteddreamscreate@gmail.com
Connected Dreams may request information necessary to verify a request and protect personal information from unauthorized disclosure or deletion.
Connected Dreams will evaluate and address requests in accordance with applicable law.
Connected Dreams may retain information to complete transactions, maintain legal records, protect security, resolve disputes, or satisfy other lawful obligations.
The expiration or deletion of hosted creative content does not necessarily require deletion of legally retained non-content business records.
10. Children and Minors
Children and minors may use Connected Dreams Create under the discretion and supervision of a parent or legal guardian.
Parents and legal guardians are responsible for determining whether the Service and its creative features are appropriate for their children, supervising their use, and providing any required permissions or consents.
An individual with the legal capacity to enter into a binding agreement or with the authorization of a parent or legal guardian must complete the purchase, as permitted by applicable law.
The appropriate parental or legal guardian authorization should handle personal information and creative content involving children, including photographs, audio, video, and other identifying information.
Connected Dreams will handle personal information relating to children in accordance with applicable privacy laws, including requirements concerning parental consent, use, retention, and deletion.
11. International Access
Individuals outside the United States may access Connected Dreams Create.
Connected Dreams operates from the United States. The Service may store or handle information processed through the Service in the United States or other locations where its authorized service providers operate.
Where international privacy or data-transfer requirements apply, Connected Dreams will address those obligations in accordance with applicable law.
12. Third-Party Services and External Links
Create Web may incorporate third-party services for payment processing, hosting, technical functionality, or other operational purposes.
Third-party websites and services may maintain their own privacy notices and information-handling practices.
Connected Dreams does not control the independent privacy practices of third-party websites and is responsible for its own data practices as described in this Policy.
13. Changes to This Privacy Policy
Connected Dreams may update this Privacy Policy as the Platform evolves, including changes to functionality, business operations, security practices, or legal requirements.
Revised versions will display an updated effective date.
Where required by applicable law, Connected Dreams will provide additional notice or obtain consent before implementing material changes to applicable information-processing practices.
14. Contact Information
For privacy questions, requests concerning personal information, or inquiries about this Policy, contact:
Connected Dreams, LLC
Connected Dreams Create Web
Email: connecteddreamscreate@gmail.com
Website: connecteddreams.studio
For additional information regarding purchases, customer-created content, gift delivery, and refunds, please review our Terms of Use & Terms of Sale and Refund Policy.
© 2026 Connected Dreams, LLC. All rights reserved.