Refund Policy
1. Introduction
This Refund Policy governs refund requests, order corrections, and fulfillment issues involving digital products purchased through Connected Dreams Create Web (“Create Web,” “Platform,” or “Service”), operated by Connected Dreams, LLC (“Connected Dreams,” “we,” “our,” or “us”).
This Policy applies to purchases made during the beta period and should be read together with our Terms of Use & Terms of Sale.
2. Digital Products and Delivery
Create Web offers personalized digital products, including digital cards, storybooks, flipbooks, digital prints, and other creative experiences.
Depending on the product purchased, fulfillment may include downloadable files, recipient gift links, temporary hosted access, or combinations of these delivery methods.
Because products may contain personalized creative content and become available electronically following purchase, refund eligibility depends on the circumstances of the transaction and applicable law.
3. Refund Request Period
Customers may submit refund requests within 14 days of purchase, subject to this Policy and applicable law.
A refund request does not automatically establish eligibility for a refund.
Requests will be evaluated according to the nature of the issue, the status of fulfillment, and the circumstances of the purchase.
4. Delivery Failures and Product Defects
Where a purchased digital product:
- Does not deliver the intended product
- Contains a material defect resulting from a Platform error; or
- Does not have accurate fulfillment;
Connected Dreams will investigate and reasonably correct, restore, regenerate, or redeliver the product.
Customers should provide sufficient information to identify the transaction and describe the issue.
If appropriate fulfillment cannot occur, Connected Dreams may issue a refund or provide another remedy, subject to applicable law.
5. Personalized Products and Changes of Mind
Because Create Web products require personalization, digital generation, and electronic delivery, a change of mind following successful fulfillment does not automatically qualify for a refund.
This includes circumstances in which a customer no longer wishes to use or share a product that was successfully created and delivered as purchased.
Connected Dreams will evaluate requests involving other circumstances on a case by case basis according to this Policy and applicable law.
6. Order Errors and Corrections
Customers should contact Connected Dreams promptly if an order contains an incorrect product, quantity, delivery result, or other fulfillment discrepancy.
Connected Dreams will review the transaction and determine whether correction, restoration, regeneration, redelivery, or another appropriate remedy is available.
Connected Dreams will consider each copy when multiple copies have been purchased, along with its applicable gift link or delivery method.
7. Gift Purchases and Recipient Access
Purchasers are responsible for providing accurate recipient and delivery information.
A recipient's decision not to open, download, or use a successfully delivered digital product does not automatically establish refund eligibility.
Connected Dreams will investigate and reasonably address issues in accordance with Section 4 where a gift link or purchased product cannot access content due to a Platform error.
Gift links and hosted content are subject to the retention provisions described in our Terms of Use and Privacy Policy.
8. Refund Processing
The applicable payment provider or Merchant of Record will process the approved refunds, according to the payment arrangement used for the original transaction.
The time required for a refund to appear in the customer's account may depend on the payment provider, financial institution, and payment method.
Any payment provider acting as Merchant of Record may also administer refunds and disputes under its applicable obligations and policies.
9. How to Request a Refund or Order Correction
Customers may contact Connected Dreams at:
connecteddreamscreate@gmail.com
To assist with reviewing the request, customers should provide:
- Their order number or purchase confirmation.
- The email address associated with the purchase.
- A description of the problem or reason for the request.
- Relevant supporting information, where available.
Customers should not email payment card numbers, passwords, or other sensitive payment credentials.
10. Consumer Rights
This Refund Policy respects all applicable consumer protection laws.
Customers retain their legal rights, including any rights to refunds, cancellations, or other remedies provided by law.
11. Changes to This Policy
Connected Dreams may update this Refund Policy as the Platform evolves.
Revised versions will display an updated effective date.
Material changes will apply prospectively as required by applicable law and will not retroactively change the agreed price of a completed purchase.
12. Contact Information
For refund requests, order corrections, or questions regarding this Policy:
Connected Dreams, LLC
Connected Dreams Create Web
Email: connecteddreamscreate@gmail.com
Website: connecteddreams.studio
For additional information, please review our Terms of Use & Terms of Sale and Privacy Policy.
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